I hope you enjoyed your visit! If you did not find what you were looking for, or if I can be of any help to you in any way, please feel free to contact me! Contact information below. Jo Rasmussen, Shopkeeper The Wildbird-Shop JDR Sales PO Box 126 115 Co. Hwy. 22 Johnson, NY 10933 888.443.8916 (Toll Free) 845.697.4147 info@wildbird-shop.com Shipping & Handling Charges: Shipping is based on UPS Ground shipping charts (by weight). Return Policy: We strive to achieve 100% customer satisfaction by providing top quality products. We realize, however, that sometimes an item is not exactly what you expected. If you wish to return an item within 30 days of your purchase, you may do so and receive a credit toward the purchase of another item or a refund of the purchase price. If you received an item as a gift, you may return it within 30 days of gift receipt. All returned items must be unused in original condition and original packaging. Personalized items may not be returned or exchanged. Shipping charges are not refundable. If you wish to return an item, please contact us by email at returns@wildbird-shop.com. Please provide us your name, order number, and the item you wish to return. We will then issue you an RMA number that must be written on the return shipping label. Please insure and track any returned packages. Credits will be made upon receiving and examining returned items. Unauthorized returns or items returned used, damaged, or not in their original condition and packaging may result in a delayed refund, partial refund, in-store credit, or refusal of the returned items.